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RETURN POLICY Please notify us within 5 days of receipt of your order. * Discrepancies should be reported within 48 hours of receipt of your order * Returns will not be accepted without a Return Authorization Number (RA#) * Re-Stocking Fee of 10% may be applied * Used or Washed items are not returnable unless proven to be defective.
RETURN AUTHORIZATION NUMBER (RA #): Please contact us via e-mail at firstname.lastname@example.org or call 1-800-600-4111 to request a Return Authorization Number. If emailing, indicate the reason for your return and put "RETURN AUTHORIZATION NUMBER REQUEST" in the subject. Returns will not be accepted without a RA #. Once you receive your RA # include your name, address, phone number, copy of receipt or invoice with shipment so we can process the return quickly. Write the RA # on the carton and the copy of the invoice or packing slip in the carton.
RETURNS: We will refund your order upon receipt of your returned product. Please note shipping charges will be credited if it is a result of our error. For returned items, a 10% restocking fee may apply.
REFUSED ORDERS: Products that are refused when carriers attempt to deliver are charged a 10% Re-Stocking fee plus shipping charges.